Aimer takes great pride in providing you with high quality and worthy expending/s. If you are dissatisfied with a purchase, we will cheerfully exchange it or refund your product prices within 45 calendar days from the date your order shipped from us. We apologize we cannot offer free charges to international addresses. Please allow us kindly inform you that original shipping and handling fees are non-refundable, unless the shipping error made by us. Please read return and exchange policy below carefully, you can always contact us via email firstname.lastname@example.org with your further question or product-related questions or issues. Please be aware that Aimer has right to update the terms of sale, return, exchange and compensation to our customer at any time without notice.
1. All returns must be postmarked no later than 45 calendar days from the date your order shipped from us.
2. All items must be returned in original condition with tags attached, unwashed and unworn, unblemished and undamaged, etc. We recommend that you do not wear perfume or deodorant when trying on items as this may make these items non-returnable.3. All purchases must be returned with return form and guarding box via secure freight with tracking number.
4. Please allow the returning address only will be provided after customer reached us for return/exchange purpose, and Aimer is not allow that the purchased items are returned directly to the Aimer's outlet or store without permission from Aimer customer service.
5. Due to the intimate nature and hygienic standards of certain items, the following items are non-refundable and non-returnable: Panty, Hosiery, Swimwear, and Lingerie set that includes a panty, Final Sale Items, and Free Gifts. These items will be kept by us if we have received them without permission, and your payment is going to be non-refundable.
6. You will be kindly refunded what you paid for your order but not the delivery charge except you have received a faulty item after we have received your returned item. Hence, the shipping fees will be deducted from your full payment even you have been given free shipping of your order.
7. Please be noted you are responsible for all shipping and handling costs, as well as duties and/or taxes of returning the merchandise. Also, the shipping charge is non-refundable in case of the order has been returned to us with full correct address and the return reason is "unclaimed" or in case of the parcel is being returned to us and we are unable to re-arrange the delivery by the reason of the shipping address we received from order is not fully correct. The shipping fees will be deducted from refund if those orders to be made with free shipping charged.
8. In unlikely event that we have inadvertently sent you incorrect merchandise or you received damaged merchandise, please notify us immediately with clear picture via email, we will reimburse you for the cost of return shipping in Max. amount $10.00 once we have received it, and we will not charge you for the shipping costs of the replacement merchandise.
9. Please allow there will be delay on return/exchange by no freight working during the public holidays of China which including Chinese New Year, Chinese Tomb-sweeping Day, Chinese Labour Days, National Day of China, and the precise date of coming holiday will be shown as announcment on return and exchange policy at www.aimeronline.com.
9. 'Refund request' for immediate case is only to be accepted before the purchased items to be shipped, otherwise, payment will be refunded in normal case.
10. The tracking number and freight service used for return, which are necessary to be sent to Aimer Customer Service via email.